How I Ninja LLC Handles Your Information

1. Who we are

I Ninja LLC is a limited liability company formed in California and based in Trinity County, California. We provide business technology services to companies across the United States, including AI employees, automation, messaging, scheduling, reviews, listings, and payment tools.

In this policy, "we" and "us" mean I Ninja LLC. "You" means a visitor to this website or a customer of our services.

2. Information we collect

Information you give us

• Your name, email address, phone number, and business name when you fill in a form, book an appointment, or contact us
• What you tell us about your business during a conversation, demo, or support request
• Billing details needed to process payment for services you buy

Information collected automatically

• Standard web analytics about how this website is used, such as pages viewed and general location at city or region level
• Technical details your browser sends, such as device type and browser version

Information from your use of our services

• Website chat transcripts and chat summaries
• Written summaries of calls handled by AI voice
• Records of appointments booked, messages sent, and payments made through the system

3. Calls, chats, and AI summaries

We do not record phone calls. When AI voice handles a call, it produces a written summary covering who called, what they wanted, and what should happen next. No audio recording of the call is created or stored by us.

Website chat conversations are saved as transcripts, and a short summary may be generated from them. These are stored against the relevant contact record so your team can see the full history of a conversation.

Call summaries and chat transcripts may contain whatever the other person chose to say. We ask customers not to collect sensitive information through chat or AI voice unless their own setup is appropriate for it.

4. How we use information

We use the information described above to:

• Reply to you and provide the services you asked for
• Set up, run, and support your account
• Schedule and confirm appointments
• Send service messages such as confirmations, reminders, and account notices
• Take payment and keep accurate billing records
• Understand how this website is used so we can improve it
• Meet legal, tax, and accounting obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing.

5. Cookies and analytics

This website uses Google Analytics to understand how visitors use the site, such as which pages are viewed and how people arrive. Google Analytics sets cookies in your browser and collects information including a general location and technical details about your device.

You can stop this by using your browser's cookie settings, or by installing the Google Analytics opt-out browser add-on provided by Google. Blocking cookies may affect how parts of the site behave.

We do not use this website's analytics data to build advertising profiles about you.

Your choices

You are in control of analytics cookies without needing to ask us. Your browser settings let you block or delete cookies for this site, and Google publishes an opt-out browser add-on that stops Google Analytics from collecting anything at all. Blocking cookies may change how parts of this site behave.

We do not use advertising pixels or cross-site tracking tags on this website. If that ever changes, this policy will be updated before the change takes effect.

6. Text messages and email

We send text messages and emails only to people who have given permission to receive them, for example by submitting a form, requesting information, booking an appointment, or becoming a customer.

You can stop messages at any time. Reply STOP to any text message, or use the unsubscribe link in any email. Opt-out requests are honored promptly. You may still receive essential service messages about an active account, such as a billing notice or an appointment confirmation.

Message and data rates may apply depending on your mobile plan. Message frequency varies.

7. Service providers

We use outside companies to run parts of our business. They only receive what they need to perform their work for us, and they are not permitted to use it for their own purposes. These include:

• Hosting and infrastructure providers
• The business platform that powers messaging, scheduling, and related services
• Communications providers that deliver calls, text messages, and email
• Payment providers that process transactions
• Analytics providers, as described above

About security certifications. The underlying platform that our services are built on maintains SOC 2 compliance. That certification belongs to the platform provider rather than to I Ninja LLC, and we describe it that way deliberately. HIPAA-capable configurations may be available through that platform for customers who need them. If HIPAA applies to your business, tell us before you sign up so we can confirm what is and is not possible for your situation.

We may also disclose information if required by law, such as in response to a valid legal request, or to protect the rights, safety, or property of I Ninja LLC or others.

8. Customer data in your account

If you are a customer, your account will contain information about your customers: contacts, conversations, appointments, documents, and similar records.

That data belongs to you. We hold and process it on your behalf so the services work. We do not use one customer's data for another customer, and we do not reuse the workflows or messaging we build for you in another client's account.

You are responsible for collecting that information lawfully, for having permission to contact the people in your account, and for telling your own customers how you handle their information.

9. How long we keep information

When an account is closed, it is deleted. We do not keep customer account data after someone stops being a client.

Before deletion you may request an export of your data, including contacts, documents, and your messaging and workflow documentation. Ask for this before the account closes, because once it is deleted we cannot recover it.

We retain records of previous purchases and billing, because tax, accounting, and legal obligations require it. These records are kept for as long as those obligations apply.

Website analytics data is retained according to the retention settings in Google Analytics.

10. Security

We take reasonable steps to protect information, and the platform our services run on maintains its own security program, including SOC 2 compliance held by that platform provider.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will act on it and notify you where the law requires.

If something goes wrong

If a security breach affects your personal information, we will notify you as required by law. Under California law that means notifying affected residents in the most expedient time possible and without unreasonable delay, allowing for the time legitimately needed to determine the scope of the breach and restore the integrity of the affected systems. Other states where you may live can impose their own deadlines, and we will follow whichever applies to you.

11. Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong or out of date
• Delete your personal information, subject to records we must keep by law
• Stop sending you marketing messages
• Provide a copy of your data before an account is closed

Send requests to [email protected]. We may need to verify your identity before acting, so that nobody else can obtain or delete your information.

We will not treat you differently for exercising these rights. Asking about your data will not affect the service you receive.

California residents. California law gives residents additional rights over personal information, including the right to know what is collected, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell or share personal information, so there is nothing to opt out of, but the other rights are available through the same email address above.

12. Children and young people

Our services are built for businesses, and this website is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has given us information, email [email protected] and we will delete it.

We recognize that some young people run real businesses, sometimes alongside a parent or guardian. If someone under 18 is involved in an account, a parent or guardian should set it up, agree to the terms, and stay responsible for how it is used.

13. Changes to this policy

We may update this policy as our services or the law change. When we do, we will change the "Last updated" date at the top of this page. If a change materially affects how we handle your information, we will take reasonable steps to tell you directly.

14. How to contact us

For privacy questions, data requests, or anything in this policy that is unclear, contact us.

See also our Terms of Service.