The Agreement Between You and I Ninja LLC

1. Accepting these terms

By using this website or any service provided by I Ninja LLC, you agree to these terms. If you do not agree with them, please do not use the website or the services.

If you are agreeing on behalf of a company or other organization, you confirm that you have the authority to bind that organization to these terms.

2. Who we are

I Ninja LLC is a limited liability company formed in California and based in Trinity County, California. We provide business technology services to companies across the United States.

In these terms, "we" and "us" mean I Ninja LLC. "You" means a website visitor or a customer. "Services" means the tools and setup work we provide, including messaging, AI voice, follow-up, booking, reviews, listings, payments, and automated workflows.

3. What these terms cover

These terms cover your use of this website and, where you are a customer, your use of the services.

These terms are the agreement. I Ninja LLC does not use a separate signed service contract. What you read on this page is what applies to your use of the website and of the services, together with any written order, quote, or plan details confirming what you are paying for and how much.

4. Using this website

You may use this website to learn about our services, contact us, and book appointments. You agree to provide accurate information when you fill in a form or book a call.

Information on this website is provided for general information. It describes what our services do, and it is not a promise of any particular result for your business.

5. Things you must not do

When using the website or the services, you must not:

• Break any law, or use the services to help anyone else break one
• Send messages to people who have not agreed to receive them, or continue messaging anyone who has opted out
• Upload or send anything harmful, fraudulent, deceptive, harassing, or unlawful
• Attempt to gain unauthorized access to any account, system, or network
• Interfere with, overload, or disrupt the website or the services
• Copy, resell, or redistribute the services without our written permission
• Reverse engineer or attempt to extract the underlying code of any part of the services
• Use the services to send unsolicited bulk messaging of any kind

Messaging rules matter here. Text and email communication is subject to laws and carrier rules about consent and opt-out. You are responsible for having permission to contact the people in your account.

6. Your account

You are responsible for keeping your login details secure and for everything that happens under your account. Tell us promptly if you believe someone has gained access to it who should not have.

You are responsible for the people you give access to, including employees and contractors, and for what they do in the account.

7. Your responsibilities as a customer

The services work from information you provide and approve. You are responsible for:

• The accuracy of the business information you give us, including hours, service areas, pricing, and approved answers
• Reviewing and approving messages before they are sent on your behalf
• Having permission to contact the people in your account
• Complying with the laws that apply to your industry
• Telling your own customers how you handle their information

If your business is subject to specific regulation, such as rules covering health information, financial services, or licensed professional advice, you are responsible for making sure your setup meets those rules. Tell us before you sign up so we can discuss what is possible.

8. Payment and billing

Fees for services are agreed with you before service begins. Unless agreed otherwise, services are billed in advance for each billing term.

Late payment

There is a five day grace period on late payments. If payment has not been made after that period, the account is paused rather than deleted. A paused account is restored once payment is received.

While an account is paused, services such as messaging, AI voice, booking, and automated workflows will not run. That can mean missed calls and missed messages, so it is worth resolving a payment issue quickly.

We do not charge late fees or interest on overdue amounts. The account simply pauses until payment is made.

A paused account is held for 30 days. If payment has still not been received by the end of that period, the account is closed and its data is deleted. Export anything you want to keep before that point. Section 11 covers what you can take with you.

Setup and one-time fees

Setup, implementation, and provisioning fees are non-refundable. Section 10 lists the other charges that cannot be refunded once incurred.

Payment processing

Payments are handled by third-party payment providers. I Ninja LLC is not a payment processor and does not store full payment card details. Your payment provider's terms apply to how it processes and settles transactions.

9. Cancellation

There are no contracts and no minimum terms. You can cancel at any time from the billing section of your account.

Cancelling stops the subscription from renewing at the end of the current paid billing period. Once the cancellation goes through, you are not charged for another period.

After you cancel, you keep access to the services through the end of the billing period you have already paid for, unless access ends sooner because of a breach of these terms, unlawful activity, or another ground for termination described in section 17.

Export anything you want to keep before access ends. Retrieving your own data is your responsibility, and export tools are available while the account is still open. Once an account is closed we cannot recover it. Section 11 covers what you can take with you.

10. Refunds

Subscription payments are not refundable once a billing period has begun. We do not provide prorated refunds, credits, or refunds for unused time remaining in an active billing period, except where applicable law requires otherwise.

The charges below are also non-refundable, to the extent permitted by applicable law, because the cost has already been spent on your behalf:

• Setup, implementation, and provisioning fees
• Domain registrations
• Telephone numbers and telecommunications usage
• Payment processing charges
• Usage-based charges
• Other third-party costs already incurred

Cancelling does not remove your responsibility for charges properly incurred before the cancellation took effect.

If you think something has gone wrong, contact us before anything else. Most issues are faster to fix than to argue about.

11. Who owns what

Your data is yours

Contacts, documents, customer records, and conversation history in your account belong to you. We hold and process that information on your behalf so the services work. We do not claim ownership of it.

Your messaging and workflows are yours

The messaging and workflows we build for you belong to you. We do not reuse your workflows, message templates, or configurations in another business's account or for another client. What we build for you is built for you.

Exporting before you leave

You can request an export of your data and your messaging documentation at any time, including before an account is closed. Ask for it before deletion, because afterwards we cannot recover it.

One honest limitation

We cannot guarantee that workflows or messaging built here will work on another platform. Different systems are built differently, and configuration rarely transfers cleanly between them. What we can give you is documentation of what was built and how it worked, so someone else can rebuild it. We are telling you this up front rather than letting you discover it at the worst moment.

What belongs to us

The website, our brand, our name and logo, and the general methods and know-how we use to deliver services remain ours. Nothing in these terms transfers that to you. You may not use our name or logo without written permission.

12. Third-party services, security, and your configurations

Third-party services

The services integrate with, depend on, and interact with third-party systems that we do not own or control. These include hosting and infrastructure providers, the business platform the services are built on, telecommunications providers that deliver calls and text messages, email providers, domain registrars, payment processors, artificial intelligence services, and other external software and APIs.

We do not control and cannot guarantee the availability, performance, security, privacy practices, data handling, compatibility, or continued operation of any third-party service. Those providers have their own terms, and a failure or change by one of them may affect the services.

This website may link to other websites. We are not responsible for their content or their practices.

Your configurations and your security

You are responsible for the security and configuration of the systems, accounts, integrations, devices, credentials, permissions, domains, and applications that you create, configure, manage, or connect to the services, unless we have agreed in writing to configure or manage a specific one of those on your behalf.

Different configurations carry different levels of risk. A configuration, an integration, or a third-party tool may contain vulnerabilities, insecure settings, or data-sharing behavior that is outside our control.

We do not represent or warrant that any configuration, integration, third-party application, website, network, account, or connected service will be completely secure, free from vulnerabilities, uninterrupted, error-free, or immune from unauthorized access, data loss, cyberattack, malware, or any other security event.

Keeping sensible security practices is on you. That means protecting login credentials, controlling who has what permissions, reviewing third-party applications before connecting them, keeping backups where it makes sense, and promptly removing access for former staff and anyone who should no longer have it.

What we are not responsible for

To the maximum extent permitted by applicable law, we are not responsible for losses, damages, security incidents, data breaches, unauthorized access, service interruptions, data loss, or other harm arising from:

• Configurations or security settings you control
• Your credentials, permissions, or user access
• Third-party applications, integrations, services, or providers
• Changes made by you or by another third party
• Vulnerabilities or failures in systems we do not own or control
• A failure to follow reasonable security practices

Where we have agreed in writing to configure, manage, or maintain a specific system or asset, our responsibility is limited to the scope of work identified in that agreement.

Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

13. Availability

We do not offer an uptime guarantee. The services depend on infrastructure, platforms, and communications networks that we do not control, and it would be dishonest to promise availability that is not ours to promise.

We work to keep things running and to resolve problems promptly. The services may be unavailable at times because of maintenance, technical problems, third-party outages, or events outside our control.

We may change, improve, or discontinue parts of the services. Where a change materially affects how you use them, we will make reasonable efforts to tell you in advance.

14. Disclaimers

In plain terms: we will do good work, and we are not promising that software never breaks or that a particular outcome is guaranteed. We make no promise about search rankings, review counts, lead volume, or revenue.

AI and automation are tools, not professionals. The services do not provide legal, medical, financial, insurance, or other regulated professional advice, and must not be used as a substitute for a qualified licensed person.

15. Limitation of liability

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these terms limits liability that cannot be limited by law.

16. Indemnity

You agree to defend and indemnify I Ninja LLC against claims, losses, and reasonable costs arising from your use of the services in breach of these terms, your violation of any law, or your infringement of someone else's rights.

This includes claims arising from messages sent to people who had not agreed to receive them, and from information you provided that was inaccurate or that you did not have the right to use.

17. Ending the relationship

You can cancel at any time, as described in section 9.

We may suspend or end your access if you breach these terms, if your account is used unlawfully, or if payment has not been made after the grace period described in section 8. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.

When the relationship ends, your account is deleted. Request your data export beforehand. Sections that by their nature should survive, including ownership, disclaimers, limitation of liability, indemnity, and governing law, continue to apply after termination.

18. Changes to these terms

We may update these terms as our services or the law change. When we do, we will change the "Last updated" date at the top of this page. Where a change materially affects customers, we will make reasonable efforts to tell you directly.

Continuing to use the website or the services after a change means you accept the updated terms.

19. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict of law rules.

If something goes wrong, contact us first. Most disagreements are resolved faster by a conversation than by a legal process, and we would rather fix a problem than argue about one.

20. How to contact us

Questions about these terms, or anything in them that is unclear:

See also our Privacy Policy.